Cancellation/Late Arrivals Policy
Please be aware there may be other appointments scheduled after your service, therefore service is not guaranteed if you are more than 15 minutes late. Appointments more than 15 minutes late (depending on service) may still receive a modified service for the price of the originally booked appointment or be asked to rescheduled and charged a cancellation fee. As a courtesy to guests and service provider, please provide a 24-hour notice of appointment cancellations. The online booking service allows cancellations 24-hours prior to scheduled appointment time.
Cancellations less than the 24 hour notice time and/or “no shows” will result in a fee for the cost of the time booked. Payment will be automatically debited from the card on file. If the card cannot be charged, the ability to book will be blocked until payment is received. Repeated missed/no-show appointments will result in the inability to book future appointments.
Appointments booked with less than 3 hours of time between when the appointment was made, and when the appointment was scheduled are not subject to the cancellation policy fee. While there is no fee applied for these cancellations, you may be required to leave a credit card on file in order to book future appointments.
Please note that cancellations can only be made through Schedulicity online, mobile app or text. Cancellations by email are not accepted.
For client safety and to comply with State Board legislation, nail services are performed with disinfected/sterilized equipment, completely submerged in medical grade Barbacide™ and then placed in a sterilizer. All files & buffers are disposed of or given to the client upon the end of service.
NO CHILDREN ARE ALLOWED AT APPOINTMENTS
-PLEASE SILENCE MOBILE DEVICES DURING SERVICE-
For health reasons, NO ACRYLIC services are offered.
Alternative options available. Please inquire.
Proper Gel Removal
If you elect to remove your gel polish yourself, be mindful of a few things. Peeling off the gel polish WILL damage your nails. Take your time with the removal process. Resoak if needed. Do one hand at a time. See FAQ page for further detail.
*Soak-Off gel polish is less abrasive to natural nails than acrylics or traditional hard gel, however gel polish should never be peeled from the nail bed. Please follow nail technicians recommendations for removal.